All bookings are made
and accepted according to the terms and conditions described
The following Booking Conditions,
together with all information relating to your chosen holiday
as specified on our web-site, form the basis of your contract
with Xtrallusion Holidays.
How to book your holiday
To make a booking, email or phone us with your holiday requirements.
We shall then forward by email a quotation. If you decide to
go ahead with a booking, we will, subject to availabilty, email
you our booking form, attached in electronic form. Your quotation
is valid along with a temporary reservation for 10 working days
within which time you must complete and return our booking form
and have paid the appropriate deposit. The form must be completed
by the first named person, ("the party leader"). The
party leader is responsible for making all payments due to us.
Once we have received your booking form and all appropriate payments,
we will confirm your holiday by sending a Booking Confirmation
and Invoice to the party leader. Everyone going on holiday must
check all documents (including the Booking Confirmation and Invoice)
carefully. Contact us immediately if any information which appears
on any document appears to be incorrect or incomplete as it may
not be possible to make changes later.
Paying for your
In order to confirm your chosen holiday, a deposit of ¬100
(euro) per person (or full payment if your booking form is received
within 6 weeks of departure) must be paid at the time of booking.
We will send you a reminder of the balance due 6 weeks prior
to the start of your holiday, after which, payment of the balance must be received by us not
less than 4 weeks prior to departure. If we do not receive all
payments due in full and on time, we will send you a written
reminder. If you do not pay all payments due in full within 7
days of receiving this reminder, we reserve the right to treat
your booking as cancelled by you. In this case the cancellation
charges set out in clause 7 below will be payable.
for your holiday
We consider adequate travel insurance to be essential. We will
not accept your booking unless you declare on the booking form
that you have arranged suitable cover for the duration of your
holiday. It is your responsibility to ensure that the insurance
cover you purchase is adequate for your particular needs.
A binding contract between us comes into existence when we despatch
your Booking Confirmation and Invoice to the party leader. This
contract and all matters arising out of it are governed by English
law. We both agree that any dispute, claim or other matter which
arises out of or in connection with this contract or your holiday
will be dealt with by the Courts of England and Wales.
The cost of your holiday
We reserve the right to increase or decrease the prices of unsold
holidays at any time. If there are any changes to the published
prices, these will be confirmed at the time of booking.
Once the price of your chosen holiday has been confirmed at the
time of booking, your holiday will no longer be subject to surcharges
due to possible increases by our local suppliers. Since our holiday
prices are in Euros, both quotations and invoices will be declared
in Euros. We will make the appropriate conversions into your
local currency at the time of booking for paying your deposit,
and 6 weeks prior to the start of your holiday when we will send
you a reminder and the balance due. If currency fluctuations
exceed 10% of the cost of your holiday (excluding insurance premiums
and any amendment charges), you will be entitled to cancel your
booking and receive a full refund of all monies paid to us. You
must inform us at the time when the balance is normal due for
payment should you wish to cancel for this reason.
We reserve the right to correct errors in advertised. We will
do so as soon as we become aware of the error. Changes and errors
occasionally occur. Please check the price of your chosen holiday
at the time of booking.
If you need to
make changes to your confirmed holiday
If you need or wish to make changes to your confirmed holiday
details, you must notify us by email as soon as possible. We
will try as far as possible to accommmodate such requests, but
cannot guarantee them. Requests to change the dates of your holiday
must be given by email at least 6 weeks prior the start of your
holiday, will be subject to hotel availability and an administration
fee of ¬20 (euro).
Should you need
to cancel your holiday
If anyone booked onto a holiday needs to cancel, after the booking
confirmation has been given, you must notify us by email or by
phone. We will ask you then to confirm the cancellation by sending
us a fax. Your cancellation will be effective as soon as we receive
your fax. The following cancellation charges will apply to each
person cancelling a holiday.
4 weeks or more
15 to 28 days
8 to 14 days
1 to 7 days
On or after the departure date
Please note: Cancellation
charges are shown as a percentage of the total holiday cost payable
by the person(s) cancelling.
However, the person cancelling may introduce a friend to take
their place instead, so long as the following conditions are
met: we must be given full details of the persons changing places
not less than 1 week prior to the start of your holiday. There
is no additional charge for this.
Should we need
to change or cancel your holiday
Occasionally, we have to make changes to and correct errors on
our web-site and other details both before and after bookings
have been confirmed. Most changes are minor. Very rarely, we
may have to make a change to the accommodation offered in the
booking confirmation. In this case, we will always offer substitute
accommodation of the equivalent standard or higher, and at no
extra cost to you. In addition, when we notify you of a change
of accommodation, you will have the choice of the following options;
(a) accept the changed arrangements or
(b) cancel your holiday in which case you will be given a full
refund of all payments made to us.
Please note, the above options are not applicable for minor,
only for a change of accommodation. Compensation will not be
payable and no liability beyond offering the above mentioned
choices can be accepted.
No compensation will be payable if we cancel as a result of your
failure to comply with any requirements of these booking conditions
entitling us to cancel (such as paying on time).
a) Bookings are accepted on the understanding that all persons
travelling are normally in good health and able to fulfil the
physical demands of the chosen holiday. Please do not take risks
while on an activity holiday. In the interests of safety, you
must follow the guidance in our notes, as well as that provided
by anybody on our behalf; comply with any local codes of conduct,
follow the Country Code, and act sensibly and prudently at all
b) It is your responsibility to ensure that you are in possession
of all necessary travel and health documents before departure.
All costs incurred in obtaining such documentation must be paid
by you. We regret we cannot accept any liability if you are refused
entry onto any transport or into any country due to failure on
your part to carry correct documentation.
c) Our walking itineraries use officially marked trails on established
trailways and recommend to you some of the best walking itineraries
in the particular area. They are however, just guides and starting
each itinerary is an acceptance by you that you do so at your
own risk and responsibility. Further more, you agree that Xtrallusion
and all those representing Xtrallusion cannot be held liable
for any accident or injury suffered by you.
Please note, the information and prices shown in our brochures
may have changed by the time you come to book your holiday. Whilst
every effort is made to ensure the accuracy of the brochure and
prices at the time of printing, regrettably errors do occasionally
occur. You must therefore ensure you check all details of your
chosen holiday (including the price) with us at the time of booking.
An English run, anglo-italian
team, with permanent all year round representation in Italy.
Library of Italy and Liguria
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2001-2009 Xtrallusion, all rights reserved.